Man With Van Pimlico - UK Service Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Pimlico provides removals, delivery, collection, and related transport services within the United Kingdom. By making a booking, confirming a quotation, or allowing the service to commence, the customer agrees to be bound by these terms. Please read them carefully before arranging any service with the man with a van in Pimlico or any associated service provider acting on its behalf.
These terms apply to domestic and commercial work, including single-item moves, furniture transport, parcel collection, light removals, and similar logistical work. They are intended to be clear, fair, and practical. If any part of these terms is inconsistent with a written agreement signed by both parties, the written agreement will prevail only to the extent of that inconsistency.
In these terms, references to we, us, and our mean the service provider operating as Man With Van Pimlico. References to you and your mean the customer, including any person acting on the customer’s instruction. Headings are for convenience only and do not affect interpretation.
1. Booking Process
All bookings are subject to availability and acceptance by us. A booking request does not create a binding contract until we have confirmed the service in writing, by email, text, or another documented method. We may request information about the items to be moved, access conditions, collection and delivery addresses, parking restrictions, timing requirements, and any special handling needs. Accurate information is essential, because the price and the suitability of the vehicle and crew depend on it.
When you request a quote from the van and man service in Pimlico, we may provide an estimate based on the information supplied by you. Estimates are not fixed-price commitments unless explicitly stated as such. If the actual work differs from the description provided at booking, we reserve the right to amend the quotation, alter the crew size, adjust the vehicle used, or cancel the booking where necessary for safety, legality, or operational reasons.
You are responsible for ensuring that the booking details are complete and correct, including addresses, dates, times, contact details, floor levels, lift access, and any item dimensions. If access is restricted, or if the number, size, or weight of items is greater than stated, additional charges may apply. We may refuse to move items that are unsafe, prohibited, or likely to cause damage to property, vehicles, or persons.
2. Services and Customer Obligations
We provide transport and associated handling services only. Unless specifically agreed in writing, services do not include packing, dismantling, reassembly, specialist installation, electrical disconnection, plumbing, or storage. If such tasks are included by agreement, they will be provided on a reasonable-efforts basis and subject to the limitations of the equipment, access, and time available on the day.
You must ensure that items are ready for loading at the agreed time and that all goods are properly packaged, labelled, and secured where necessary. Fragile, valuable, or sentimental items should be packed with special care. The customer must remove loose contents from drawers, cupboards, and appliances unless we have agreed in advance to transport them as they are. We are not responsible for delays caused by inadequate preparation by the customer.
You must also provide a safe working environment. This includes clear access paths, suitable parking where possible, and disclosure of any risks such as stairs, narrow hallways, low ceilings, or items requiring two-person handling. We may pause or stop work if conditions become unsafe, unlawful, or materially different from those agreed. Any waiting time, redirection, or additional labour caused by incomplete preparation may be chargeable.
3. Payments and Charges
Charges may be based on time, distance, item volume, vehicle type, crew size, parking conditions, and any additional services requested. Some jobs may be charged at a fixed rate, while others are charged by the hour or by a combination of methods. Any quoted price is exclusive of unforeseen extras unless the quote clearly states otherwise. Examples of extra charges include additional waiting time, congestion delays, carrying items up or down more floors than declared, or disposal fees for waste.
Payment terms will be confirmed at booking or on the invoice. Unless agreed otherwise, payment is due immediately upon completion of the service. We may require a deposit, advance payment, or card pre-authorisation for certain bookings, especially larger or time-sensitive jobs. Failure to pay on time may result in interest, recovery costs, and refusal of future services. We reserve the right to suspend or withhold the release of goods in lawful circumstances where payment remains outstanding and such retention is permitted by law.
All quoted prices are subject to correction if they were based on inaccurate information supplied by you. If the job takes longer than estimated because of factors outside our control, such as restricted access, parking issues, lift failures, or unexpected volume, additional fees may apply at the rates notified to you. We will act reasonably and provide explanations where practicable, but the customer remains responsible for costs arising from information errors or site conditions not disclosed before the booking was accepted.
4. Cancellations, Amendments, and Delays
You may cancel or change a booking by giving us notice in a reasonable time. The amount of any cancellation charge depends on how much notice is provided and whether any costs have already been incurred, including crew allocation, vehicle dispatch, or third-party fees. If you cancel at very short notice or fail to be present when the service is due to start, you may be charged the full or partial booking amount, depending on the circumstances.
Where we need to cancel or reschedule due to vehicle breakdown, staff illness, adverse weather, road closures, legal restrictions, or other events outside our control, we will use reasonable efforts to offer an alternative time or solution. However, we are not liable for indirect loss caused by a delay or rescheduling, except where liability cannot lawfully be limited. We will not be responsible for missed deadlines unless a specific guaranteed time has been expressly agreed in writing.
Amendments to the booking may affect availability and price. If you request a different date, additional stops, extra waiting time, or changes to the items involved, we may revise the quotation accordingly. In the event of repeated changes or materially altered instructions, we may treat the original booking as cancelled and create a new booking under the revised terms.
5. Liability, Risk, and Insurance
We will take reasonable care in handling your belongings and using suitable equipment. However, unless otherwise required by law, our liability is limited to loss or damage caused by our negligence, breach of contract, or wilful misconduct. We do not accept responsibility for pre-existing damage, ordinary wear and tear, inherent defects, or items that were inadequately packed or improperly assembled before the service began.
Customers are encouraged to maintain appropriate insurance for their goods. While we may hold insurance appropriate to the nature of our business, this does not replace the customer’s own cover. Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable period after completion of the service. Claims should include a description of the item, details of the alleged incident, and any supporting evidence available.
Our team may refuse to transport items that are unsafe, hazardous, excessively fragile, or likely to cause damage because of their condition. This includes items with loose parts, leaking contents, glass not suitably protected, or furniture that cannot withstand normal loading. We are not responsible for damage arising from the customer’s failure to declare special handling requirements or from the item’s own structural weakness.
Where liability is established, our responsibility will, to the fullest extent permitted by law, be limited to repair, replacement, or a reasonable cash adjustment reflecting the value of the affected item and the circumstances of the loss. We will not be liable for loss of profit, loss of business, loss of opportunity, or other indirect or consequential losses, except where such limitation is prohibited by law.
6. Waste, Disposal, and Environmental Compliance
Where waste removal, clearance, or disposal forms part of the service, the customer must tell us in advance what items are to be removed and whether any material may be classified as controlled, recyclable, electrical, or hazardous waste. We operate in accordance with applicable UK waste regulations and will only transport and dispose of waste in lawful, authorised ways. Items must not be handed to us for disposal if doing so would breach any environmental, packaging, or safety rules.
The customer remains responsible for ensuring that any waste transferred to us is properly described and that ownership is lawfully relinquished where required. We may request further information about the nature of the items before accepting them. If we discover prohibited waste, contaminated items, or substances requiring specialist handling, we may refuse collection, charge for wasted attendance, or require the customer to arrange lawful disposal through an appropriate specialist provider.
Electrical equipment, batteries, paint, chemicals, pressurised containers, clinical waste, asbestos-containing materials, and similar hazardous items may require separate treatment or may not be accepted at all. The customer must not conceal such items within general waste or mixed loads. Any fines, clean-up costs, or regulatory penalties caused by incorrect description, illegal disposal, or breach of waste rules will be the customer’s responsibility unless caused solely by our proven negligence.
7. Access, Parking, and Waiting Time
You are responsible for arranging lawful access and, where possible, suitable parking at both collection and delivery points. If parking permits, loading bay permissions, building permissions, or reception procedures are required, you must obtain them before the service starts unless we have agreed in writing to do so on your behalf. We may charge for parking fees, tolls, and similar costs incurred in the performance of the service.
Where we arrive on time but cannot begin because the premises are not ready, access is blocked, keys are unavailable, or the customer is absent, waiting charges may apply. If the delay is significant, we may reschedule or cancel the job. Any time-based quotation assumes ordinary access conditions and a reasonable level of preparedness. Repeated interruptions, floor changes, or multiple trips due to incomplete instructions may be treated as additional work.
We are not responsible for delays caused by traffic, weather, public events, local restrictions, or actions of third parties, provided we have acted reasonably. However, we will always try to keep the customer informed where operationally possible. If a delay means the job cannot be completed within the planned time, any extension or next-day completion will be subject to availability and additional charges where applicable.
8. Customer Property and Third-Party Goods
You warrant that you are the owner of, or are authorised to deal with, all goods handed to us. If any item belongs to a third party, you confirm that you have obtained the necessary permission for us to handle and transport it. We will not be responsible for disputes about ownership, title, or authority to move goods, and we may require written confirmation where there is any doubt.
Any item left in our vehicle or on our premises by mistake must be reported promptly. We will act reasonably to return or locate missing property, but we may charge administrative or transport costs where a separate journey is required. If goods are found to contain money, documents, keys, or other valuables, we will store them securely for a reasonable time and attempt to follow lawful recovery procedures.
We may use subcontractors, agency staff, or affiliated operators to fulfil part or all of the service. In doing so, we remain responsible for the standard of the service insofar as required by law and by the agreement made with you. Any subcontractor used will be expected to follow these terms or terms no less protective of our rights and obligations.
9. Force Majeure and Suspension of Service
We are not liable for failure or delay in performing the service where the failure is caused by events beyond our reasonable control. Such events may include severe weather, fire, flood, accident, industrial action, government restrictions, road closures, epidemics, mechanical failure, or the failure of public services. In such cases, our obligations will be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable.
If a force majeure event makes the service impossible, unsafe, unlawful, or commercially impracticable, we may cancel or postpone the booking without liability for consequential loss. Any monies already paid may be refunded in full or in part, depending on work already performed and costs already incurred. We will deal with such situations fairly and in good faith.
If you choose to proceed despite a clearly identified risk or disruption, you do so at your own discretion and subject to any extra costs or limitations made necessary by the circumstances. Our crew may stop work if continuing would expose anyone to danger or if the law, site management, or road conditions prevent safe completion.
10. Governing Law and General Provisions
These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise.
If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remainder will continue in full force and effect. No delay or failure by us to exercise any right will operate as a waiver of that right. Nothing in these terms limits any rights you may have under consumer law that cannot legally be excluded or restricted.
These terms form the entire agreement between you and us concerning the service, unless varied in writing. Man With Van Pimlico may update these terms from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will ordinarily apply, unless a newer version has been expressly accepted by both parties.