d. An approximate inventory or description of the goods to be moved, including any particularly heavy, fragile or valuable items.

3.3 The quotation and booking are based on the information supplied by the Client. If the information is incomplete or inaccurate, we may adjust the price or, in extreme cases, refuse to carry out the services if it would not be safe or reasonably practicable to do so.

3.4 The Client is responsible for obtaining any necessary parking permissions or permits for our vehicle at the collection and delivery locations. Any fines, penalties or additional costs arising from insufficient parking arrangements may be charged to the Client.

4. Pricing and Quotations

4.1 Unless otherwise stated, prices are quoted either as an hourly rate or as a fixed price for the move, based on the information provided by the Client.

4.2 Hourly rate bookings are charged from the agreed arrival time or the arrival of the vehicle at the collection address, whichever is later, until the completion of unloading at the final destination, with any minimum charge period clearly specified in the quotation.

4.3 Fixed price quotations are given on the assumption that the move can be completed in one continuous operation within normal working hours and that there are no unexpected access issues, delays beyond our reasonable control or significant changes to the volume of goods.

4.4 We reserve the right to apply additional charges in the following circumstances:

a. Additional items or increased volume not previously disclosed.

b. Significant delays caused by the Client, including waiting time for access or keys.

c. Long carrying distances or use of stairs where not previously advised.

d. Out of hours work or extended duration beyond that originally estimated.

4.5 Any changes to the booking requested by the Client, including changes to date, time, addresses or services, may result in a revised quotation and are subject to our availability.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure the booking, with the balance payable on completion or in advance, depending on the nature and size of the service.

5.2 Accepted methods of payment will be advised to the Client and may include card payment, bank transfer or cash, subject to our current policies.

5.3 For hourly rate bookings, the final charge will be calculated based on the actual time taken, subject to any agreed minimum charge period, plus any agreed additional costs such as congestion charges, tolls or parking fees.

5.4 For fixed price bookings, the agreed amount must be paid in full in accordance with the payment terms, subject to any adjustments under these Terms and Conditions.

5.5 If payment is not made when due, we reserve the right to charge interest on the outstanding balance at a reasonable rate and to withhold the release of goods until full payment is received.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a booking by giving us notice as soon as reasonably possible.

6.2 If the Client cancels more than 48 hours before the agreed start time, any deposit paid may be refundable at our discretion, subject to reasonable administrative costs.

6.3 If the Client cancels less than 48 hours before the agreed start time, we reserve the right to retain all or part of any deposit paid and to charge a cancellation fee up to a reasonable proportion of the quoted price to cover our costs and loss of business.

6.4 If we need to cancel or amend a booking due to circumstances beyond our control, such as severe weather, vehicle breakdown, illness or other unforeseen events, we will notify the Client as soon as reasonably possible and offer an alternative date or a refund of any payments made for services not yet provided. We will not be liable for any indirect or consequential loss arising from such cancellation or amendment.

7. Client Responsibilities

7.1 The Client must ensure that goods are properly packed, secured and ready for transport prior to the agreed start time, unless we have agreed to provide packing services.

7.2 The Client must remove or secure any loose fittings, fixtures or hazardous items before the move takes place.

7.3 The Client or an authorised representative must be present at both the collection and delivery addresses to provide access, give instructions and sign any relevant documents.

7.4 The Client is responsible for ensuring that the property is protected against damage, for example by covering floors or bannisters where necessary, unless we have specifically agreed to provide such protection.

7.5 The Client must not ask our staff to do anything that is illegal, unsafe or outside the scope of the agreed services.

8. Exclusions and Prohibited Items

8.1 We do not transport the following items unless expressly agreed in writing in advance:

a. Cash, jewellery, watches or precious metals.

b. Important documents, passports or sensitive personal papers.

c. Perishable goods, live animals or plants.

d. Firearms, weapons, ammunition or explosives.

e. Hazardous materials, including gas cylinders, flammable liquids, corrosive substances, chemicals or toxic waste.

8.2 If such items are included without our knowledge, they are carried entirely at the Client's risk, and we accept no liability for loss or damage arising from them.

9. Liability for Loss or Damage

9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is limited as set out in this section.

9.2 We are not liable for:

a. Loss or damage arising from the Client's failure to pack goods properly, unless we have undertaken the packing.

b. Loss or damage to fragile items such as glass, mirrors, ceramics, electronics or artwork not adequately protected or boxed.

c. Normal wear and tear, minor scuffs or scratches that may occur despite reasonable care.

d. Loss or damage arising from faulty or defective goods, or inherent defects in the materials.

e. Loss or damage arising from war, terrorism, strikes, extreme weather, natural disasters or other events beyond our reasonable control.

9.3 Our total liability for loss or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable limit per job, reflecting the typical value of goods moved in a local removal service and any insurance cover we may hold. Details of any applicable limits or cover can be provided on request.

9.4 We are not liable for any indirect or consequential losses, loss of profits, loss of use, loss of opportunity or similar losses suffered by the Client.

9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of the completion of the services, providing full details and evidence of the alleged loss or damage.

10. Damage to Property

10.1 We will take reasonable care to avoid damage to property at collection and delivery addresses. However, the Client acknowledges that minor marks or scuffs can occasionally occur when moving large items through confined spaces.

10.2 We are not responsible for damage to property where:

a. The Client has requested that items be moved in a manner which is unsafe or not recommended.

b. The property is already in poor condition or structurally weak.

c. Reasonable protective measures requested by us have been declined by the Client.

10.3 Any visible damage to property must be reported to our staff before they leave the site and confirmed in writing within 48 hours.

11. Delays and Access Issues

11.1 We will make reasonable efforts to arrive at the agreed time, but timings are estimates only and may be affected by traffic, parking, roadworks or other factors beyond our control.

11.2 We are not liable for any losses arising from delay, including missed appointments, onward travel or accommodation costs.

11.3 If our staff are unable to gain access to the property at the agreed time due to circumstances attributable to the Client, any waiting time may be charged at our standard hourly rate, and we reserve the right to reschedule or cancel the service if access is not provided within a reasonable period.

12. Waste Regulations and Disposal

12.1 Man with Van Pimlico operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and will not remove household or commercial waste unless this has been specifically agreed and complies with legal requirements.

12.2 The Client must not present for removal any items classified as controlled, hazardous or regulated waste unless this has been expressly agreed and appropriate arrangements have been made.

12.3 Where we agree to remove unwanted items for disposal or recycling, these must be accurately described in advance. Additional charges may apply depending on the nature, quantity and destination of such items.

12.4 We reserve the right to refuse to remove any item where we believe doing so would breach waste regulations, pose a health and safety risk or require licences or permits not held by us.

13. Insurance

13.1 We maintain insurance policies appropriate for a local removal and man and van service. Details of cover and any limitations are available on request.

13.2 The Client is responsible for arranging any additional insurance needed to cover the full value of their goods if our standard cover or liability limits are insufficient for their needs.

14. Complaints

14.1 If the Client is dissatisfied with any aspect of the services, they should raise the issue with us as soon as possible so that we can attempt to resolve it promptly.

14.2 Formal complaints should be submitted in writing, setting out the nature of the complaint, relevant dates and any supporting evidence. We will investigate and respond within a reasonable time.

15. Privacy and Data

15.1 We collect and use personal data such as names, addresses and contact details solely for the purpose of managing bookings, carrying out services and handling payments and queries.

15.2 We will handle personal data in accordance with applicable data protection laws and will not sell or share data with third parties except where necessary to fulfil the contract, comply with legal obligations or with the Client's consent.

16. Termination

16.1 Either party may terminate the contract before the services commence in accordance with the cancellation provisions set out above.

16.2 We may terminate or suspend the services with immediate effect if the Client is in serious breach of these Terms and Conditions, behaves in an abusive or threatening manner towards our staff, or requests that we undertake unlawful or unsafe activities.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

18. General Provisions

18.1 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the Client and Man with Van Pimlico and supersede any prior discussions or representations.

18.2 If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.3 No variation of these Terms and Conditions shall be effective unless agreed by us in writing.

18.4 The Client may not assign or transfer their rights or obligations under the contract without our prior written consent.

18.5 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

By confirming a booking with Man with Van Pimlico or using our services, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.